Privacy Policy – XPLORE Grid
Last updated: January 10, 2026
Introduction
XPLORE Grid (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and infrastructure. By using our services, you agree to the collection and use of information in accordance with this policy.
Company Information
XPLORE Grid
Contact: support@xploregrid.com
Information We Collect
Personal Information
We may collect name, email address, billing address, payment details processed securely via third-party providers, and account login credentials.
Technical Information
We may automatically collect IP address, browser type, device type, access timestamps, and service usage logs.
Payment Information
Payments are processed securely through third-party providers such as Stripe or other payment processors. We do not store full credit card numbers on our servers.
How We Use Your Information
We use collected data to provide and maintain VPS hosting services, process payments and invoices, provide customer support, improve service performance and reliability, prevent fraud and abuse, and meet legal and regulatory requirements.
Legal Basis for Processing (GDPR)
If you are located in the EU, we process data based on contract performance, legal obligations, legitimate business interests, and user consent when required.
Data Sharing
We may share data only with payment processors, infrastructure and hosting partners, security and fraud prevention providers, and legal authorities if required by law. We do not sell personal data.
Data Retention
We retain data only as long as necessary for service delivery, accounting and tax compliance, legal obligations, and fraud prevention.
Data Security
We implement industry standard safeguards including encryption, access control, secure infrastructure, monitoring, and abuse prevention. However, no internet transmission is 100% secure.
Cookies and Tracking
We use cookies to maintain sessions, improve website experience, and analyze performance. Users can disable cookies in browser settings.
Your Rights
Depending on your location, you may have rights to access your data, correct inaccurate data, request deletion, restrict processing, and request data portability. To exercise rights, contact support@xploregrid.com.
Third-Party Services
We may use third-party services including payment processors, analytics providers, and infrastructure providers. Each provider maintains its own privacy policy.
Service Use and Acceptable Use
Users are responsible for how they use the infrastructure provided. We may process service data to maintain network stability, security, and service reliability.
Children’s Privacy
Our services are not intended for users under 18 years old.
International Transfers
Data may be processed in the United States, Canada, or Europe depending on infrastructure location.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page.
Contact
For privacy questions, contact support@xploregrid.com